Return Policy

Return Policy for Individual Retail Orders

Thank you for your interests in ARISTA® Bath Products. We want you to be completely satisfied with your purchase. As a manufacturer of high quality bath products, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you return your purchase.

To begin a return, please contact us at sales@aristabath.com or call (888) 635-0007 to ask for Returned Goods Authorization Number. To process your return quickly, please provide your order number. Once returned is authorized, the returned product/s needs to be shipped within 14 business days to receive credit.

Arista® Bath Products can be returned within 30 days of purchase. Refunds will be issued to the original form of payment (Pay Pal, Credit Card, etc…). Original shipping charges will be deducted from the refund unless the return is the result of an error by ARISTABATHDIST.com. Customer is responsible for the cost of return freight.

Products must be returned in their original packaging and original condition to receive full credit. Please ensure that the package is fully sealed before shipping. We ask that the item be shipped either UPS or US Postal Service for tracking purposes.

All orders are inspected prior to shipping to ensure that each item is free from defect. Our expert shipping team individually packages each and every item shipped; however, damage in transit may still occur. Please inspect all shipments for damage as soon as they are received.

Damaged or missing items must be reported within 5 business days of delivery by calling (888) 635-0007 or notifying us via our contact form.

Cancel or Change Order

At ARISTABATHDIST.com we strive to ship all orders as soon as possible. For this reason, we cannot guarantee a cancellation request once the item(s) have been purchased.

If the item you wish to cancel has already entered the shipping process, it cannot be cancelled by you or by our customer service department. However, you may return the item subject to our return policy.

In order to request a cancellation or change to your order, please call (888) 635-0007.

Thank you from the ARISTA® Bath Products team!